INDUSTRYSAFE SAFETY SOFTWARE -SUPPORT OVERVIEW

TRA offers on-line and telephone support for our safety management software clients.  We are committed to customer satisfaction.

Our standard support includes the following elements:

On-Line Support. We offer a wide variety of on-line support resources.  See our on-line support page for more details.

Webinars.  We offer free webinars for getting started with IndustrySafe as well as free webinars when we launch new features and functionality for IndustrySafe. Please see our Webinar support page for more details.
 
Telephone Support. Our standard support includes telephone support Monday thru Friday 9:00AM-5:00PM (Eastern).  Call us at 215-546-9110 during those hours, and we will respond promptly to your questions and concerns.
 
Dedicated Customer Contact.  When you enter into a subscription agreement with us you will be assigned a dedicated customer contact.  This contact will be familiar with you and your organization and work with you to quickly resolve any issues or concerns.
 
Periodic Patches and Updates.  We fix any errors and bugs in our software promptly and provide updates and patches to you efficiently and effectively.  We release new features and functionality on a regular basis throughout the year. For our hosted customers the updates are truly seamless, as we apply and test the updates for you.