DATA SECURITY

TRA places top priority on protecting the privacy and security of our customer safety data. The following summarize the key security measures in place.

Physical Security
Back Up and Storage
Network and Security Monitoring
Application Security
Privacy of Data
Uptime

Physical Security. TRA hosts all IndustrySafe data in a secure state of the art data center. The data center includes:

24/7/365 staffing

Monitored access through multi-level security system (with biometric secured access and closed-circuit television surveillance)

Leading-edge fire protection and climate control systems Built-in power redundancy through AC/DC power, battery back-up, and external generators

Redundant OC-12 connectivity from InterNAP for maximal uptime and Responsiveness

Only authorized TRA personnel are allowed to access TRA servers.

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Back Up and Storage. All data on the IndustrySafe Server is backed up to an external disc drive and a shadow server on a daily basis.  The external disc backup is rotated to an off-site location on a weekly basis.

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Network and Security Monitoring.   The IndustrySafe Server includes firewall protection -Microsoft Internet Security and Acceleration (ISA) Server 2006. Microsoft ISA Server can help organizations protect their environments from internally- and externally-originating Internet-based threats. With a hybrid proxy-firewall architecture, deep content inspection, granular policies, and comprehensive alerting and monitoring capabilities, ISA Server 2006 makes it easier to manage and protect your network.  The data center monitors the logs and alerts generated by ISA Server 2006 on an ongoing basis.

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Application Security.   All data on the IndustrySafe sites utilize Secure Socket Layer to transmit and encrypt data. In addition each user has a unique username and encrypted password. Each customer has a separate schema so that customers are unable to access the data of other customers. Customer System Administrators can view detailed audit logs of all of their user activity. TRA staff monitors and logs user and site activity for unauthorized or suspicious activity on a daily basis. While TRA has formal procedures to respond to unauthorized and suspicious activity, TRA has not experienced any unauthorized or suspicious activity to date.

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Privacy of Data.   TRA keeps all customer data confidential and will not disclose any data to a third party without the prior written consent of our customer. Our Master Subscription Agreement includes this clause.

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Uptime.    TRA has a 99.5% uptime guarantee not including scheduled maintenance.  We notify our customers of scheduled maintenance in advance and conduct scheduled maintenance in non-peak hours.  Scheduled maintenance averages 8-10 hours a quarter.

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